Frequently Asked Questions

Three to five business days.

Yes, expedited service is between same day and 48 hours.

No. Should you be in need of a price quote, you can call customer service at (972) 429-3722, email us at info@cte.us.com, or fill out the RFQ on our website.

All orders must meet a minimum invoice charge of $25.00.

First order is COD, terms NET 30 subject to credit check.

Yes, we offer free pick-up and delivery weekly within the DFW metroplex.

You can ship your equipment via UPS, FedEx, USPS or any other carrier that you choose.

Yes, all on-site services are scheduled through our customer service team.

Send us your equipment list and we will determine which units can be can be calibrated onsite and which units will require calibration in our lab.

On-site service may be subject to an additional fee based on location, volume of equipment and travel expenses.

The answer to this question will vary with each user’s accuracy requirements, frequency of use, manufacturer recommendations, contracts or regulation, and environmental factors, to name a few. Should you want a qualified opinion on this matter, please inquire with one of our calibration experts.

There is no charge for repair estimates if an item is sent for calibration (calibration charge will apply whether you accept or deny repair). Customers are notified immediately by phone or email with a detailed quote should their test equipment fail and be in need of repair. Our staff will keep you informed every step of the way on the progress of your test instrument. If your equipment’s repair cost exceeds 50% of the fair market price of your item, we recommend a replacement. All repairs are covered with a 30-day warranty if the unit is calibrated after repair. Our evaluation fee is $95.00 if you are sending in a repair unit. This fee is waived if you accept the repair quote.

Yes.

We offer three levels of certificates:
CAL LEVEL 1: ISO 17025 CALIBRATION WITH CERTIFICATE
CAL LEVEL 2: ISO 17025 CALIBRATION WITH DATA AND CERTIFICATE
CAL LEVEL 3: ISO 17025 CALIBRATION WITH DATA, UNCERTAINTY, AND CERTIFICATE

Yes, per your request, we can email any one of your certificates.

Company accepts ACH, check, and the following credit cards: VISA, Master Card, and American Express

All repair work comes with a 30-day warranty if calibrated after completion of the repair. Repairs made without calibration are not covered under warranty