FAQs
Frequently Asked Questions
Answers to the most common questions
What Is Your Standard Turnaround Time? ExpandThree to five business days.
Do You Offer Expedited Service? ExpandYes, expedited service is between same day and 48 hours.
Do You Have a Published Price List? ExpandNo. Should you be in need of a price quote, you can call customer service at (972) 429-3722, email us at info@cte.us.com, or fill out the RFQ on our website.
Is There a Minimum Order Size? ExpandAll orders must meet a minimum invoice charge of $25.00.
What Are Your Payment Terms? ExpandFirst order is COD, terms NET 30 subject to credit check.
Do You Offer Pick-Up & Delivery? ExpandYes, we offer free pick-up and delivery weekly within the DFW metroplex.
If I Am Outside Your Pick-Up & Delivery Zone How Do I Get My Equipment to You? ExpandYou can ship your equipment via UPS, FedEx, USPS or any other carrier that you choose.
Do You Offer On-Site Services? ExpandYes, all on-site services are scheduled through our customer service team.
What Items Can You Calibrate On-Site? ExpandSend us your equipment list and we will determine which units can be can be calibrated onsite and which units will require calibration in our lab.
Is There an Additional Fee That Applies to On-Site Service? ExpandOn-site service may be subject to an additional fee based on location, volume of equipment and travel expenses.
How Do I Determine the Proper Calibration Cycle for My Equipment? ExpandThe answer to this question will vary with each user’s accuracy requirements, frequency of use, manufacturer recommendations, contracts or regulation, and environmental factors, to name a few. Should you want a qualified opinion on this matter, please inquire with one of our calibration experts.
How Do You Handle Items in Need of Repair? ExpandThere is no charge for repair estimates if an item is sent for calibration (calibration charge will apply whether you accept or deny repair). Customers are notified immediately by phone or email with a detailed quote should their test equipment fail and be in need of repair. Our staff will keep you informed every step of the way on the progress of your test instrument. If your equipment’s repair cost exceeds 50% of the fair market price of your item, we recommend a replacement. All repairs are covered with a 30-day warranty if the unit is calibrated after repair. Our evaluation fee is $95.00 if you are sending in a repair unit. This fee is waived if you accept the repair quote.
Do You Require a PO Before Any Work Is Commenced? ExpandYes.
Does My Uncertainty Come with Every Calibration Certificate? Expand We offer three levels of certificates:CAL LEVEL 1: ISO 17025 CALIBRATION WITH CERTIFICATE
CAL LEVEL 2: ISO 17025 CALIBRATION WITH DATA AND CERTIFICATE
CAL LEVEL 3: ISO 17025 CALIBRATION WITH DATA, UNCERTAINTY, AND CERTIFICATE Can You Provide a Copy of Calibration Certificate? Expand
Yes, per your request, we can email any one of your certificates.
What Forms of Payment Does the Company Accept ExpandCompany accepts ACH, check, and the following credit cards: VISA, Master Card, and American Express
Is There a Warranty on Work Provided? ExpandAll repair work comes with a 30-day warranty if calibrated after completion of the repair. Repairs made without calibration are not covered under warranty
Normal turnaround time is three to five business days
The normal turnaround time for calibration is three to five business days and we offer Free Pickup and Delivery within the DFW Metroplex . An electronic notification program is in place to alert our customers when a calibration update is required. This program is currently used and has been successfully audited by many of our customers as an integral part of their ISO 9000 Program.
Calibrations and/or repairs are performed at our facility. On-site (your facility) calibrations may be scheduled, as well.
In the event that equipment requires repair, an estimate will be provided, in advance of any repair being performed. Should you need further information, please call us at 972/429-3722.